Frequently Asked Questions

Can't find the answer you're looking for? Get in touch

The Workouts

What workouts are available on Ten On Demand?

You’ll find a range of On-Demand workouts, from Reformer, Mat and Dynamic Bodyweight Pilates to strength and conditioning and KinStretch sessions. Workouts are available in a choice of time lengths to help you find the right session for you. Gold memberships also include access to all our past LiveStreamed classes – again, including everything from Mat and Dynamic Bodyweight Pilates to HiiT, Yoga mobility and Strength & Conditioning workouts. You can see the full list on the home page of the Ten On Demand site.

How is Ten On Demand different to a Ten studio class?

Ten On Demand sessions have been specially recorded so that you can access them wherever you are, whenever suits you.

While you obviously can’t interact directly with the trainer as you would in a Studio class, we’ve tried to replicate the Studio experience as much as possible. The classes are filmed in one of our Studios and are taught by Ten’s expert trainers. As we do in class, we set out to create safe, enjoyable and effective workouts. So we focus on, technique, form, control and quality of movement, and you’ll find plenty of exercise and postural cueing tips plus progressions and regressions, so that you can work at the pace and to the level that best suits you.

Do I need to be fit for Ten On Demand?

Not necessarily. Classes are listed by level of difficult and many of our workouts are suitable for beginners or for people recovering from injury or who haven’t exercised in a while. So if that’s you, look out for our Beginners and All levels classes.

If you are a regular exerciser, and familiar with the style of exercise, we also offer Intermediate and Advanced workouts.

I am pregnant. Which workouts are suitable for me?

You should only take part in a workout specifically listed as Prenatal, and you should seek advice from a suitable qualified medical professional to obtain confirmation that is safe for you to take part before participating.

I have an Injury – or am recovering from one – is Ten On Demand suitable for me?

Unfortunately, there’s no single – or simple – answer to this question. It would depend on the type and severity of the injury and the choice and level of workout.

When you take part in any online classes, you do so at your own risk. So if you have any pre-existing medical conditions or injuries that may affect your ability to take part in online classes, you should seek medical advice and obtain confirmation that is safe for you to do so before participating. Please note that. Ten Health & Fitness is not liable for any injury or harm sustained as a direct result of the session.


Membership Subscriptions

What is the difference between a gold and silver subscription?

Priced at £21.99 a month, a Silver subscription gives you access to the entire on-demand library, plus all Live Prenatal Mat Pilates Class recordings. The Gold subscription, priced at £28.99 a month, gives you access to the entire on-demand library, plus all Live Class recordings.

How long does my subscription last?

All subscriptions renew monthly. Unless it is cancelled your subscription will continue to renew on the same date of the following calendar month.

How do I cancel my membership subscription?

You will simply need to select ‘cancel membership’ under the Membership section of your account page. You will then need to confirm the cancellation when prompted.

Once your membership has been cancelled, you will not be able to complete another free trial in the future.

When can I cancel my membership?

You can cancel your membership at any time and no further payments will be taken.

If you cancel your membership before your next payment date, you will still have access to the Ten OD library until your billing period expires.

Can I change my plan?

Yes – you can update your plan, at any time, in the Membership section of your account page.

What happens if I miss a payment?

You will be sent a notification by email to tell you that you need to update your card details. You will then have 5 days to do this, before you lose access to Ten OD library.


Account

How do I update my personal information?

You can update your email address, password and email subscription preference under the User Details section of your account page. Ten OD does not hold any other personal information on you.

How do I update my card details?

Your card details are held by Stripe by you can update these via the Membership section of your account page.

Can I use Ten Studio credit towards Ten OD and vice versa?

Whilst Ten OD is still owned and managed by Ten Health & Fitness, your accounts are separate and your payment information is held separately. This means that you are not able to transfer credit or payments between the two.