Terms of Service

Terms of Service last updated 17th August, 2020

Please read these terms of service ("terms", "terms of service") carefully before using ondemand.ten.co.uk (the "service") operated by Ten Health & Fitness ("us", 'we", "our").

Conditions of Use

We will provide services to you, which are subject to the conditions stated below in this document. Every time you visit this website, use its services or make a purchase, you accept the following conditions. This is why we urge you to read them carefully.

Privacy Policy

Before you start using Ten OD we advise that you read our privacy policy. It will help you better understand how your information is processed and stored when you are accessing this website and our services.

Liability statement

By choosing to access online classes with Ten Health & Fitness, you accept that you complete them at your own risk. You accept that Ten Health & Fitness is not liable for any injury or harm sustained as a direct result of the session.

You should always exercise common sense and seek the guidance of a medical professional before undertaking any form of online sport and physical activity. If you have any pre-existing medical conditions or injuries that may affect your ability to complete on demand classes, you should seek medical advice and obtain confirmation that is safe for you take part before doing so.

By purchasing an On Demand subscription with Ten Health and Fitness, you agree to be bound by these Terms and Conditions.

Site Usage and Intellectual Property Rights

You may use the Site for personal and lawful use and in accordance with these terms and you may not copy or use any material from the site for any commercial purpose.

The intellectual property rights in all contents of the site and supplied as part of the Products or Services, and in the Ten Health & Fitness brands’ trade marks and logos (“Materials”) are owned by Ten Health & Fitness. Except to the extent expressly set out in these terms and conditions, you are not allowed to make any copies of any part of any Materials, or remove or change anything on the site, include or create links to or from the site without our written authority, or remove or change any copyright, trade mark or other intellectual property right notices contained in any Materials or copies thereof. “Ten Health & Fitness” is a registered trade mark owned by Ten Health & Fitness. You must not use the Ten Health & Fitness brand, logos or marks without written licence

User Account

If you are an owner of an account on this website, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password.

We reserve all rights to terminate accounts, edit or remove content and cancel orders at our sole discretion.

Suspension and termination of Service

Ten Health & Fitness may suspend the operation of the site for repair or maintenance work or in order to update or upgrade the contents or functionality of the site from time to time. Access to or use of the site or any sites or pages linked to it will be not necessarily be uninterrupted or error free.

Ten Health & Fitness may terminate your access to the Service immediately in the event you breach any of these terms and conditions or do not pay any sums due to Ten Health & Fitness (including if the credit/debit card you use is not valid or does not work for another reason).


Ten Health & Fitness may change these terms and conditions from time to time. By browsing the site you are accepting that you are bound by the current terms and conditions. You should check these each time you revisit the site. These terms and conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter.

These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts.