This website is operated by Ten Health & Fitness Ltd, registered in England
with company number 06286799, and whose registered address is 2-4 Exmoor Street,
London, W10 6BD.
We are committed to protecting and preserving the
privacy of our visitors when visiting this website or communicating
electronically with us. We never buy or sell information about you, or anyone
We follow industry agreed best practice on data collection,
processing and storage for any data we collect from you and we only collect it
if it is necessary to provide you with one of our services or if we think it
will help us improve our service to you.
This policy sets out how we
process any personal data we collect from you or that you provide to us through
We confirm that we will keep your information secure and
that we will comply fully with all applicable UK Data Protection legislation and
regulations. Please read the following carefully to understand what happens to
personal data that you choose to provide to us, or that we collect from you when
you visit this site. By visiting ondemand.ten.co.uk you are accepting and
consenting to the practices described in this policy.
Types of information we may collect from you
We may collect, store and use the following kinds of personal information
about individuals who visit and use our website:
Information you supply to us. This includes information you provide when you
register for Ten On Demand. The information you give us includes your name,
and e-mail address.
Information our website automatically collects about you. With regards to
each of your visits to this website, we may automatically collect information
including the following:
- technical information, including a truncated and anonymised version of your
Internet protocol (IP) address, browser type and version, operating system and
- information about your visit, including what pages you visit, how long you
are on the site, how you got to the site (including date and time); page
response times, length of visit, and what you click on.
most out of Ten On Demand and to improve the service we offer. A cookie is a
text file containing small amounts of information which is downloaded to
your device when you access a website. The text file is then sent back to
the server each time your browser requests a page from the server. This
enables the web server to identify and track the web browser you are using.
All cookies will expire after 2 years.
- Cookies are used as a security measure to protect against CSRF
(cross-site request forgery) attacks when users submit form data or login to
the members-only pages of our website.
- We utilise Google Analytics cookies to help us understand how people
arrive at and use our website.
How we may use the information we collect
We use the information in the following ways:
Information you supply to us. We will use this information:
- to provide you with information and/or products that you request from us
- to administer and manage those products
- to process any orders you make and the management of your client account
- to monitor and keep records of our interactions with you and our staff
- to improve the quality of our service provision to you
- For direct marketing communications so we can make you aware of any offers,
products and services we think of you might be interested in. We will only contact
you and show you offers in this way if you have given your consent to receive news
and offers from us.
Information we automatically collect about you. We will use this information:
- to administer our site including troubleshooting and statistical purposes;
- to improve our site to ensure that content is presented in the most effective manner
for you and for your computer;
- for security and debugging as part of our efforts to keep our site safe and secure.
This information is collected anonymously and is not linked to information that identifies you as an individual.
We use Google Analytics to track this information. Find out how Google uses your data at
Protection and security
Your content is stored on secure servers in Europe, and we do all that we can
to prevent unauthorised access into our system. However, data transmission over
the internet is inherently insecure, and although we employ appropriate
technological and organisational security measures to protect your data from
unauthorised access, we cannot guarantee the security of any data sent over the
You are responsible for the security and confidentiality of your user account
and login details.
If there is ever an unauthorised intrusion into our system, we will notify
you by email as soon as possible. We will also explain the action we take in
Disclosure of your information
We will not share, sell or distribute any of the information you provide to
or as required by law. We may disclose your personal information:
- to third parties that need the information to provide services for our website.
These third parties are not allowed to disclose the information to others;
- when required to do so by law, or when we need to protect our rights or the
rights of our members or a third party; and
- to a third party if we transfer ownership of part or all of Ten Health & Fitness
or its assets to this third party (e.g. a merger or acquisition).
Below details the third parties we share personal data with and why – and
links to their Privacy Policies and Security Policies (where relevant).
Third party vendors
We do not collect or process the credit card or debit card details of our members.
Payments are processed by Stripe, which is certified to PCI Service Provider Level 1
(the most stringent level of certification available). Stripe stores payment details
using a highly advanced encryption method.
Mailchimp and Mandrill (Rocket Science Group)
When you use our services your email data is transferred to our email marketing
platform Mailchimp (through which we send you marketing communications such as newsletters
and promotions), and Mandrill which uses data about how you use our services to send you
relevant offers to improve your experience with us.
You will only receive these Communications if you opt in to receive them
We use Google Analytics to analyse how users interact with our site to improve
our business processes and your experience with us.
We use Loyalsnap to be able to send you targeted offers by email, but only with
your explicit consent
Third party links
Our site may, from time to time, contain links to and from the third
party websites. If you follow a link to any of these websites, please note
that these websites have their own privacy policies and that we do not
accept any responsibility or liability for these policies. Please check
these policies before you submit any personal data to these websites.
Your rights – access to your personal data
You have the right to ensure that your personal data is being processed
lawfully (“Subject Access Right”). Your subject access right can be
exercised in accordance with data protection laws and regulations. Any
subject access request must be made in writing to our Data Protection
Officer (DPO) by emailing [email protected]. We will provide your personal data
to you within the statutory time frames. To enable us to trace any of your
personal data that we may be holding, we may need to request further
information from you. If you have a complaint about how we have used your
information, you have the right to complain to the Information
Commissioner’s Office (ICO).
We may change this policy from time to time, and any changes shall be
welcomed and should be addressed to our Data Protection Officer (DPO) who